OUNASS · CSAT & VOC Command Centre

OUNASS · Customer Experience

Satisfaction · Effort · Resolution · Advocacy · Voice of the Customer

Mock case-study data

About this dashboard. Built on the synthetic OUNASS CSAT extract supplied for the case study — 1,200 always-on survey responses. Personal data in the source file is blanked or fabricated; nothing here identifies a real customer or advisor. All metrics follow the definitions shown in the tooltips and the "how this is calculated" notes on each tab. Every figure traces down to the individual survey record; use the Survey Records tab or any drill-down to reach it.